/**
 * KhataJi AI Assistant - Premium Chat Widget Styles - v3.0.0
 * v3.0: Design System (CSS variables), Dark Mode, Glass Morphism, Layered Shadows,
 *       Inter Typography, Spring Animations, Custom Scrollbar, Selection Color.
 * @package KhataJi_AI_Assistant
 */

/* ============================================================
   v3.0: DESIGN SYSTEM — CSS Variables
   ============================================================ */
:root {
    /* Palette — overridden by inline style on #khataji-chat-widget */
    --khataji-primary: #C41E3A;
    --khataji-primary-dark: #9c1730;
    --khataji-accent: #D4A017;
    --khataji-text: #1E293B;
    --khataji-text-muted: #64748B;
    --khataji-border: #E2E8F0;
    --khataji-bg: #FFFFFF;
    --khataji-bg-alt: #F8FAFC;
    --khataji-bubble-assistant: #F1F5F9;
    --khataji-radius: 16px;

    /* v3.0: Dark mode palette */
    --khataji-dark-bg: #0F172A;
    --khataji-dark-surface: #1E293B;
    --khataji-dark-text: #F1F5F9;
    --khataji-dark-muted: #94A3B8;
    --khataji-dark-border: #334155;
    --khataji-dark-bubble: #1E293B;

    /* v3.0: Spacing system (4px base grid) */
    --sp-1: 4px; --sp-2: 8px; --sp-3: 12px; --sp-4: 16px;
    --sp-5: 20px; --sp-6: 24px; --sp-8: 32px; --sp-10: 40px; --sp-12: 48px;

    /* v3.0: Layered shadow system */
    --shadow-xs: 0 1px 2px rgba(0,0,0,.04);
    --shadow-sm: 0 1px 2px rgba(0,0,0,.04), 0 4px 8px rgba(0,0,0,.04);
    --shadow-md: 0 2px 4px rgba(0,0,0,.04), 0 8px 16px rgba(0,0,0,.06);
    --shadow-lg: 0 4px 8px rgba(0,0,0,.06), 0 12px 24px rgba(0,0,0,.08);
    --shadow-xl: 0 8px 16px rgba(0,0,0,.08), 0 24px 48px rgba(0,0,0,.12);
    --shadow-glow: 0 0 0 4px rgba(196,30,58,.12);

    /* v3.0: Border radius system */
    --radius-sm: 6px; --radius-md: 10px; --radius-lg: 14px; --radius-xl: 20px; --radius-pill: 999px;

    /* v3.0: Spring animation curves */
    --ease-spring: cubic-bezier(.34, 1.56, .64, 1);
    --ease-smooth: cubic-bezier(.16, 1, .3, 1);

    /* v3.0: Premium typography */
    --font-body: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans Devanagari', sans-serif;
    --font-mono: 'JetBrains Mono', ui-monospace, SFMono-Regular, Menlo, monospace;
}

/* v3.1: Selection color — brand-colored text selection */
::selection { background: rgba(196,30,58,.15); color: var(--khataji-primary); }
.khataji-widget ::selection { background: rgba(196,30,58,.18); }

/* ============================================================
   v3.1.1: CSS ISOLATION — prevent theme/plugin CSS conflicts.
   v3.1.1 FIX: Removed background/border/border reset from buttons
         because ID selector (101) was overriding class-based button
         styles (030), making Contact Coach / Browse buttons invisible.
   ============================================================ */
#khataji-chat-widget *,
#khataji-chat-widget *::before,
#khataji-chat-widget *::after {
    box-sizing: border-box;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
    -webkit-tap-highlight-color: transparent;
}
#khataji-chat-widget { line-height: 1.4; font-family: var(--font-body); }
#khataji-chat-widget button { cursor: pointer; font-family: var(--font-body); }
#khataji-chat-widget input,
#khataji-chat-widget textarea,
#khataji-chat-widget select { font-family: var(--font-body); }
#khataji-chat-widget img { max-width: 100%; height: auto; }
#khataji-chat-widget svg { display: block; }

/* v3.1: Custom scrollbar — thin, themed */
.khataji-messages::-webkit-scrollbar { width: 4px; }
.khataji-messages::-webkit-scrollbar-track { background: transparent; }
.khataji-messages::-webkit-scrollbar-thumb { background: rgba(100,116,139,.25); border-radius: 4px; }
.khataji-messages::-webkit-scrollbar-thumb:hover { background: rgba(100,116,139,.4); }
.khataji-messages { scrollbar-width: thin; scrollbar-color: rgba(100,116,139,.25) transparent; }

/* v3.1.3 FIX: Auto-dark-mode via prefers-color-scheme.
   Previously: selector list + @media was invalid CSS syntax, silently dropped.
   Now: separate rules — one for explicit class, one for media query. */
.khataji-widget.khataji-dark {
    --khataji-bg: var(--khataji-dark-bg);
    --khataji-bg-alt: var(--khataji-dark-surface);
    --khataji-text: var(--khataji-dark-text);
    --khataji-text-muted: var(--khataji-dark-muted);
    --khataji-border: var(--khataji-dark-border);
    --khataji-bubble-assistant: var(--khataji-dark-bubble);
}
@media (prefers-color-scheme: dark) {
    .khataji-widget[data-dark-mode="auto"]:not(.khataji-light) {
        --khataji-bg: var(--khataji-dark-bg);
        --khataji-bg-alt: var(--khataji-dark-surface);
        --khataji-text: var(--khataji-dark-text);
        --khataji-text-muted: var(--khataji-dark-muted);
        --khataji-border: var(--khataji-dark-border);
        --khataji-bubble-assistant: var(--khataji-dark-bubble);
    }
}

#khataji-chat-widget { position: fixed; bottom: 24px; z-index: 999999; font-family: var(--font-body); max-width: 100vw; box-sizing: border-box; }
.khataji-position-right { right: 24px; }
.khataji-position-left { left: 24px; }

.khataji-chat-button { width: 56px; height: 56px; border-radius: 50%; border: none; color: #fff; display: flex; align-items: center; justify-content: center; cursor: pointer; box-shadow: 0 10px 15px -3px rgb(0 0 0 / .2), 0 4px 6px -4px rgb(0 0 0 / .2); transition: all .2s cubic-bezier(.4,0,.2,1); position: relative; overflow: visible; }
.khataji-chat-button:hover { transform: scale(1.05); box-shadow: 0 20px 25px -5px rgb(0 0 0 / .15), 0 8px 10px -6px rgb(0 0 0 / .1); }
.khataji-chat-button:active { transform: scale(.96); }

.khataji-button-icon { display: flex; align-items: center; justify-content: center; width: 26px; height: 26px; }
.khataji-chat-button:hover .khataji-button-icon { transform: scale(1.05); }

/* Proactive pulse ring */
.khataji-chat-button.khataji-pulse::before { content: ""; position: absolute; inset: -4px; border-radius: 50%; border: 2px solid var(--khataji-primary); opacity: .55; animation: khataji-ping 1.6s cubic-bezier(0,0,.2,1) infinite; pointer-events: none; }
@keyframes khataji-ping { 0% { transform: scale(.9); opacity: .6; } 80%,100% { transform: scale(1.5); opacity: 0; } }

.khataji-chat-button::after { content: attr(data-tooltip); position: absolute; top: 50%; transform: translateY(-50%); background: #1E2937; color: #fff; padding: 6px 10px; border-radius: 6px; font-size: 11px; font-weight: 500; white-space: nowrap; box-shadow: 0 3px 8px rgba(0,0,0,.15); opacity: 0; visibility: hidden; transition: all .15s ease; pointer-events: none; z-index: 10; }
.khataji-position-right .khataji-chat-button::after { right: 62px; }
.khataji-position-left .khataji-chat-button::after { left: 62px; }
.khataji-chat-button:hover::after { opacity: 1; visibility: visible; }

.khataji-chat-window { position: absolute; bottom: 80px; width: 360px; max-width: min(360px, calc(100vw - 32px)); box-sizing: border-box; height: 530px; max-height: calc(100vh - 100px); background: var(--khataji-bg); border-radius: var(--radius-lg); box-shadow: var(--shadow-xl); display: none; flex-direction: column; overflow: hidden; border: 1px solid var(--khataji-border); animation: khataji-slide-up .3s var(--ease-spring); }
.khataji-position-left .khataji-chat-window { left: 0; }
.khataji-position-right .khataji-chat-window { right: 0; }
@keyframes khataji-slide-up { from { opacity: 0; transform: translateY(20px) scale(.96); } to { opacity: 1; transform: translateY(0) scale(1); } }
.khataji-chat-window.khataji-open { display: flex; }

.khataji-chat-header { padding: 10px 12px; color: #fff; display: flex; align-items: center; justify-content: space-between; flex-shrink: 0; background: linear-gradient(135deg, var(--khataji-primary) 0%, var(--khataji-primary-dark) 100%); backdrop-filter: blur(12px); -webkit-backdrop-filter: blur(12px); }
.khataji-header-actions { display: flex; align-items: center; gap: 4px; flex-shrink: 0; }
.khataji-header-content { display: flex; align-items: center; gap: 8px; min-width: 0; flex: 1; }
.khataji-header-avatar { width: 28px; height: 28px; background: rgba(255,255,255,.2); border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.khataji-header-avatar svg { width: 18px; height: 18px; }
.khataji-header-info { min-width: 0; flex: 1; }
.khataji-header-info h3 { margin: 0; font-size: 13px; font-weight: 600; line-height: 1.2; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.khataji-status { font-size: 10px; opacity: .85; display: flex; margin-top: 1px; align-items: center; gap: 5px; }

/* v2.8: Pulsing online dot — small green dot that pulses gently */
.khataji-status-dot { display: inline-block; width: 7px; height: 7px; border-radius: 50%; background: #22c55e; box-shadow: 0 0 0 0 rgba(34, 197, 94, 0.5); animation: khataji-status-pulse 1.8s ease-in-out infinite; flex-shrink: 0; }
@keyframes khataji-status-pulse {
    0% { box-shadow: 0 0 0 0 rgba(34, 197, 94, 0.6); }
    70% { box-shadow: 0 0 0 6px rgba(34, 197, 94, 0); }
    100% { box-shadow: 0 0 0 0 rgba(34, 197, 94, 0); }
}
@media (prefers-reduced-motion: reduce) {
    .khataji-status-dot { animation: none; box-shadow: 0 0 0 2px rgba(34, 197, 94, 0.25); }
}

.khataji-close-button, .khataji-restart-button { background: rgba(255,255,255,.15); border: none; color: #fff; width: 24px; height: 24px; border-radius: 50%; display: flex; align-items: center; justify-content: center; cursor: pointer; transition: background .15s ease; }
.khataji-restart-button { margin-right: 3px; }
.khataji-close-button svg, .khataji-restart-button svg { width: 11px; height: 11px; }
.khataji-close-button:hover, .khataji-restart-button:hover { background: rgba(255,255,255,.3); }

/* Announcement Bar */
.khataji-announcement { padding: 8px 12px; font-size: 11px; font-weight: 500; text-align: center; color: var(--khataji-text); background-color: #fef08a; border-bottom: 1px solid var(--khataji-border); flex-shrink: 0; }
.khataji-announcement.yellow { background-color: #fef08a; }
.khataji-announcement.blue { background-color: #bfdbfe; }
.khataji-announcement.green { background-color: #dcfce7; }
.khataji-announcement.red { background-color: #fecaca; }
.khataji-announcement.yellow .khataji-announcement-text { color: #854d09; }
.khataji-announcement.blue .khataji-announcement-text { color: #1e40af; }
.khataji-announcement.green .khataji-announcement-text { color: #166534; }
.khataji-announcement.red .khataji-announcement-text { color: #991b1b; }

.khataji-messages { flex: 1; overflow-y: auto; padding: 10px 10px; background: var(--khataji-bg-alt); display: flex; flex-direction: column; gap: 8px; scroll-behavior: smooth; }
.khataji-message { max-width: 82%; padding: 8px 12px; border-radius: 12px; font-size: 13px; line-height: 1.45; position: relative; animation: khataji-message-pop .18s ease; }
@keyframes khataji-message-pop { from { transform: scale(.96); opacity: 0; } to { transform: scale(1); opacity: 1; } }
.khataji-message.user { align-self: flex-end; background: var(--khataji-primary); color: #fff; border-bottom-right-radius: 4px; }
.khataji-message.assistant { align-self: flex-start; background: var(--khataji-bubble-assistant); color: var(--khataji-text); border: none; border-bottom-left-radius: 4px; }

.khataji-rating-container { display: flex; align-items: center; gap: 6px; margin-top: 6px; padding-top: 4px; border-top: 1px dashed rgba(0,0,0,.05); justify-content: flex-end; }
.khataji-rating-btn { background: transparent; border: none; padding: 2px; cursor: pointer; color: var(--khataji-text-muted); border-radius: 4px; display: flex; align-items: center; justify-content: center; transition: all .15s ease; }
.khataji-rating-btn:hover { color: var(--khataji-text); background: rgba(0,0,0,.05); }
.khataji-rating-btn.selected { color: var(--khataji-primary); }
.khataji-rating-btn:disabled { cursor: not-allowed; opacity: .5; } 
.khataji-rating-toast { font-size: 10px; color: var(--khataji-text-muted); margin-left: 6px; animation: khataji-message-pop .2s ease; }

.khataji-typing { align-self: flex-start; background: var(--khataji-bubble-assistant); padding: 8px 12px; border-radius: 12px; border-bottom-left-radius: 4px; }
.khataji-typing-dots { display: flex; gap: 4px; }
.khataji-typing-dots span { width: 5px; height: 5px; background: #94a3b8; border-radius: 50%; animation: khataji-typing-bounce 1.1s infinite ease-in-out; }
.khataji-typing-dots span:nth-child(1) { animation-delay: 0s; }
.khataji-typing-dots span:nth-child(2) { animation-delay: .12s; }
.khataji-typing-dots span:nth-child(3) { animation-delay: .24s; }
@keyframes khataji-typing-bounce { 0%,80%,100% { transform: translateY(0); } 40% { transform: translateY(-5px); } }

.khataji-quick-replies { padding: 6px 8px 4px; display: flex; flex-wrap: wrap; gap: 4px; background: var(--khataji-bg-alt); border-top: 1px solid var(--khataji-border); }
.khataji-quick-reply-btn { background: #fff; border: 1px solid var(--khataji-border); color: var(--khataji-text-muted); padding: 4px 8px; border-radius: 12px; font-size: 11px; font-weight: 500; cursor: pointer; transition: all .1s ease; white-space: normal; text-align: left; }
.khataji-quick-reply-btn:hover { background: var(--khataji-primary); color: #fff; border-color: var(--khataji-primary); }

.khataji-input-area { padding: 8px 10px 10px; background: var(--khataji-bg); border-top: 1px solid var(--khataji-border); flex-shrink: 0; }
.khataji-input-wrapper { display: flex; gap: 6px; align-items: center; }
.khataji-user-input { flex: 1; border: 1px solid var(--khataji-border); border-radius: 18px; padding: 7px 12px; font-size: 13px; outline: none; transition: border-color .15s, box-shadow .15s; }
.khataji-user-input:focus { border-color: var(--khataji-primary); box-shadow: 0 0 0 2px rgba(196,30,58,.1); }
.khataji-send-button { width: 32px; height: 32px; border-radius: 50%; border: none; color: #fff; display: flex; align-items: center; justify-content: center; cursor: pointer; transition: transform .15s ease; flex-shrink: 0; }
.khataji-send-button svg { width: 14px; height: 14px; }
.khataji-send-button:hover { transform: scale(1.05); }
.khataji-send-button:disabled { opacity: .6; cursor: not-allowed; }

/* Action row (3 buttons wrap gracefully) */
.khataji-action-row { display: flex; gap: 5px; margin-top: 5px; flex-wrap: wrap; }
.khataji-connect-human.compact, .khataji-show-quick-questions.compact, .khataji-lead-button.compact { flex: 1 1 calc(33.333% - 5px); min-width: 0; margin-top: 0; padding: 6px 4px; font-size: 10px; font-weight: 600; border-radius: 5px; cursor: pointer; white-space: normal; text-align: center; line-height: 1.25; box-sizing: border-box; overflow-wrap: anywhere; word-break: break-word; }
.khataji-connect-human.compact { background: var(--khataji-bg-alt); border: 1px solid var(--khataji-border); color: var(--khataji-text-muted); }
.khataji-show-quick-questions.compact { background: transparent; border: 1px dashed var(--khataji-border); color: var(--khataji-text-muted); }
.khataji-lead-button.compact { background: #fff; border: 1px solid currentColor; }
.khataji-connect-human.compact:hover { background: #e0e7ff; border-color: #6366f1; color: #4338ca; }
.khataji-show-quick-questions.compact:hover { background: var(--khataji-bg-alt); border-color: var(--khataji-text-muted); color: var(--khataji-text); }
.khataji-lead-button.compact:hover { background: var(--khataji-primary); color: #fff !important; border-color: var(--khataji-primary); }

.khataji-footer-note { text-align: center; font-size: 10px; color: var(--khataji-text-muted); padding: 6px 10px; background: var(--khataji-bg-alt); border-top: 1px solid var(--khataji-border); }

/* ---- In-chat lead panel (slides over messages + input) ---- */
.khataji-lead-panel { position: absolute; inset: 0; top: 0; background: var(--khataji-bg); display: flex; flex-direction: column; transform: translateX(100%); transition: transform .28s cubic-bezier(.16,1,.3,1); z-index: 50; }
.khataji-chat-window.khataji-lead-open .khataji-lead-panel { transform: translateX(0); }
.khataji-lead-bar { display: flex; align-items: center; gap: 8px; padding: 10px 12px; color: #fff; flex-shrink: 0; }
.khataji-lead-back { background: rgba(255,255,255,.18); border: none; color: #fff; display: inline-flex; align-items: center; gap: 4px; font-size: 11px; font-weight: 600; padding: 4px 8px; border-radius: 6px; cursor: pointer; }
.khataji-lead-back:hover { background: rgba(255,255,255,.32); }
.khataji-lead-title { font-size: 13px; font-weight: 700; }
.khataji-lead-form-wrap { flex: 1; overflow-y: auto; padding: 12px 14px 16px; }

/* Make ANY embedded form plugin look native inside the chat */
.khataji-lead-form-wrap form, .khataji-lead-form-wrap > div { width: 100%; }
.khataji-lead-form-wrap p, .khataji-lead-form-wrap .khataji-form-row, .khataji-lead-form-wrap label { display: block; margin: 0 0 10px !important; }
.khataji-lead-form-wrap label, .khataji-lead-form-wrap .khataji-field-label { font-size: 11px; font-weight: 700; color: var(--khataji-text); letter-spacing: .02em; margin-bottom: 4px !important; }
.khataji-lead-form-wrap input[type="text"], .khataji-lead-form-wrap input[type="tel"], .khataji-lead-form-wrap input[type="email"], .khataji-lead-form-wrap input[type="number"], .khataji-lead-form-wrap input:not([type="submit"]):not([type="checkbox"]):not([type="radio"]):not([type="hidden"]), .khataji-lead-form-wrap select, .khataji-lead-form-wrap textarea { width: 100% !important; box-sizing: border-box; border: 1px solid var(--khataji-border) !important; border-radius: 9px !important; padding: 8px 10px !important; font-size: 13px !important; font-family: inherit !important; background: #fff !important; color: var(--khataji-text) !important; outline: none; transition: border-color .15s, box-shadow .15s; }
.khataji-lead-form-wrap input:focus, .khataji-lead-form-wrap select:focus, .khataji-lead-form-wrap textarea:focus { border-color: var(--khataji-primary) !important; box-shadow: 0 0 0 2px rgba(196,30,58,.12) !important; }
.khataji-lead-form-wrap textarea { min-height: 56px; resize: vertical; } 
.khataji-lead-form-wrap input[type="submit"], .khataji-lead-form-wrap button[type="submit"], .khataji-lead-form-wrap .khataji-form-submit { width: 100% !important; background: var(--khataji-primary) !important; color: #fff !important; border: none !important; border-radius: 10px !important; padding: 10px 12px !important; font-size: 13px !important; font-weight: 700 !important; cursor: pointer; margin-top: 4px !important; transition: background .15s ease, transform .1s ease; }
.khataji-lead-form-wrap input[type="submit"]:hover, .khataji-lead-form-wrap button[type="submit"]:hover { background: var(--khataji-primary-dark) !important; }
.khataji-lead-form-wrap input[type="submit"]:active, .khataji-lead-form-wrap button[type="submit"]:active { transform: scale(.98); }

/* AI-triggered lead CTA card */
.khataji-lead-cta { align-self: stretch; max-width: 100%; box-sizing: border-box; background: linear-gradient(180deg, #fff, #fff7f8); border: 1px solid #f3d3d9; border-left: 3px solid var(--khataji-primary); border-radius: 10px; padding: 9px 11px; display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px; animation: khataji-message-pop .22s ease; }
.khataji-lead-cta-text { font-size: 12px; color: var(--khataji-text); line-height: 1.35; }
.khataji-lead-cta-btn { flex: 0 1 auto; max-width: 100%; background: var(--khataji-primary); color: #fff; border: none; border-radius: 8px; padding: 7px 11px; font-size: 11px; font-weight: 700; cursor: pointer; white-space: normal; text-align: center; transition: background .15s ease, transform .1s ease; }
.khataji-lead-cta-btn:hover { background: var(--khataji-primary-dark); }
.khataji-lead-cta-btn:active { transform: scale(.97); }

/* ---- Proactive teaser bubble ---- */
.khataji-proactive-teaser { position: absolute; bottom: 66px; right: 0; max-width: 230px; background: #fff; color: var(--khataji-text); border: 1px solid var(--khataji-border); border-radius: 12px; padding: 9px 30px 9px 12px; font-size: 12px; line-height: 1.35; box-shadow: 0 8px 22px rgba(15,23,42,.14); cursor: pointer; animation: khataji-teaser-in .3s cubic-bezier(.16,1,.3,1); }
.khataji-position-left .khataji-proactive-teaser { right: auto; left: 0; }
.khataji-proactive-teaser::after { content: ""; position: absolute; bottom: -7px; right: 22px; width: 12px; height: 12px; background: #fff; border-right: 1px solid var(--khataji-border); border-bottom: 1px solid var(--khataji-border); transform: rotate(45deg); }
.khataji-position-left .khataji-proactive-teaser::after { right: auto; left: 22px; }
.khataji-teaser-text { display: block; }
.khataji-teaser-close { position: absolute; top: 4px; right: 6px; background: none; border: none; color: var(--khataji-text-muted); font-size: 16px; line-height: 1; cursor: pointer; padding: 2px; }
.khataji-teaser-close:hover { color: var(--khataji-text); }
@keyframes khataji-teaser-in { from { opacity: 0; transform: translateY(8px) scale(.96); } to { opacity: 1; transform: translateY(0) scale(1); } }

/* Modal */
.khataji-modal { position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: rgba(0,0,0,.45); display: flex; align-items: center; justify-content: center; z-index: 100; border-radius: var(--khataji-radius); }
.khataji-modal-content { background: var(--khataji-bg); width: 94%; max-width: 310px; border-radius: 14px; overflow: hidden; box-shadow: 0 12px 32px rgba(0,0,0,.18); margin: 0 auto; }
.khataji-modal-header { padding: 12px 14px; background: var(--khataji-bg-alt); border-bottom: 1px solid var(--khataji-border); display: flex; justify-content: space-between; align-items: center; }
.khataji-modal-header h4 { margin: 0; font-size: 14px; font-weight: 600; color: var(--khataji-text); }
.khataji-modal-close { background: none; border: none; font-size: 22px; cursor: pointer; color: var(--khataji-text-muted); line-height: 1; }
.khataji-modal-body { padding: 14px; }
.khataji-modal-description { font-size: 12px; color: var(--khataji-text-muted); margin-bottom: 12px; }
.khataji-contact-list { display: flex; flex-direction: column; gap: 10px; }
.khataji-contact-card { background: var(--khataji-bg); border: 1px solid var(--khataji-border); border-radius: 10px; padding: 10px 12px; transition: all .15s ease; }
.khataji-contact-card:hover { border-color: #cbd5e1; }
.khataji-contact-card .contact-top { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.khataji-contact-card .contact-name { font-weight: 600; color: var(--khataji-text); font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; flex: 1; }
.khataji-contact-card .contact-actions { display: flex; gap: 5px; flex-shrink: 0; }
.khataji-action-btn { padding: 5px 9px; border: none; border-radius: 6px; font-size: 10px; font-weight: 600; cursor: pointer; display: flex; align-items: center; justify-content: center; gap: 4px; transition: all .1s ease; min-width: 58px; }
.khataji-action-btn.whatsapp-btn { background: #25D366; color: #fff; }
.khataji-action-btn.whatsapp-btn:hover { background: #128C7E; }
.khataji-action-btn.call-btn { background: #3b82f6; color: #fff; }
.khataji-action-btn.call-btn:hover { background: #2563eb; }

@media (max-width: 480px) {
    #khataji-chat-widget.khataji-position-right,
    #khataji-chat-widget.khataji-position-left {
        right: max(12px, env(safe-area-inset-right, 0px));
        left: auto;
        bottom: max(12px, env(safe-area-inset-bottom, 0px));
    }
    #khataji-chat-widget.khataji-position-left {
        left: max(12px, env(safe-area-inset-left, 0px));
        right: auto;
    }
    .khataji-chat-button { width: 52px; height: 52px; }
    .khataji-chat-window,
    .khataji-position-left .khataji-chat-window,
    .khataji-position-right .khataji-chat-window {
        position: fixed;
        left: max(8px, env(safe-area-inset-left, 0px));
        right: max(8px, env(safe-area-inset-right, 0px));
        bottom: calc(68px + env(safe-area-inset-bottom, 0px));
        width: auto;
        max-width: none;
        height: min(72dvh, calc(100dvh - 96px));
        max-height: calc(100dvh - 96px);
        box-sizing: border-box;
    }
    .khataji-proactive-teaser {
        position: fixed;
        right: max(12px, env(safe-area-inset-right, 0px));
        left: auto;
        bottom: calc(72px + env(safe-area-inset-bottom, 0px));
        max-width: min(230px, calc(100vw - 72px));
        box-sizing: border-box;
    }
    .khataji-position-left .khataji-proactive-teaser {
        left: max(12px, env(safe-area-inset-left, 0px));
        right: auto;
    }
    .khataji-connect-human.compact,
    .khataji-show-quick-questions.compact,
    .khataji-lead-button.compact {
        flex: 1 1 100%;
        white-space: normal;
        padding: 8px 10px;
        font-size: 11px;
        text-align: center;
        line-height: 1.25;
        box-sizing: border-box;
        overflow-wrap: anywhere;
    }
    .khataji-lead-cta { flex-direction: column; align-items: stretch; max-width: 100%; box-sizing: border-box; }
    .khataji-lead-cta-btn { width: 100%; white-space: normal; }
    .khataji-input-area, .khataji-action-row, .khataji-lead-form-wrap { max-width: 100%; box-sizing: border-box; }
    .khataji-user-input { min-width: 0; max-width: 100%; }
}

@media (prefers-reduced-motion: reduce) {
    .khataji-chat-button, .khataji-chat-window, .khataji-message, .khataji-proactive-teaser, .khataji-lead-cta { animation: none; transition: none; }
    .khataji-chat-button.khataji-pulse::before { animation: none; display: none; }
    .khataji-chat-button.khataji-buzz { animation: none !important; }
    .khataji-lead-panel { transition: none; }
    .khataji-announcement-progress { animation: none !important; }
}

.screen-reader-text { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border: 0; }

/* ============================================================
   v2.4: Rotating Announcements with progress bar + CTA
   ============================================================ */
.khataji-announcement { position: relative; padding: 8px 12px; padding-right: 28px; font-size: 11.5px; font-weight: 600; text-align: center; color: var(--khataji-text); background-color: #fef08a; border-bottom: 1px solid var(--khataji-border); flex-shrink: 0; cursor: default; overflow: hidden; }
.khataji-announcement.has-cta { cursor: pointer; }
.khataji-announcement.has-cta:hover { filter: brightness(0.96); }
.khataji-announcement-text { display: inline-flex; align-items: center; gap: 5px; line-height: 1.4; }
.khataji-announcement-cta { font-size: 13px; font-weight: 800; opacity: .8; transition: transform .15s ease; }
.khataji-announcement.has-cta:hover .khataji-announcement-cta { transform: translateX(2px); opacity: 1; }
.khataji-announcement-text { animation: khataji-announce-in .35s ease; }
@keyframes khataji-announce-in { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: translateY(0); } }

.khataji-announcement-progress { position: absolute; left: 0; bottom: 0; height: 2px; width: 0; background: rgba(0,0,0,.28); }
.khataji-announcement-progress.running { animation: khataji-progress-fill linear forwards; }
@keyframes khataji-progress-fill { from { width: 0; } to { width: 100%; } }

/* v3.3.0: Removed duplicate announcement color variants (already defined at lines 164-171) */

/* ============================================================
   v2.4: Categorized Quick Questions - two-view (categories ↔ questions)
   v2.7: Reduced max-height so panel doesn't dominate the chat.
   v2.8: Auto-grid — fits 8 cards (4 rows × 2 cols) without scrolling.
   ============================================================ */
.khataji-categorized-qa { position: relative; background: var(--khataji-bg); border-top: 1px solid var(--khataji-border); flex-shrink: 0; max-height: 168px; display: flex; flex-direction: column; transition: max-height .22s ease; overflow: hidden; }
.khataji-categorized-qa.minimized { max-height: 0; border-top-color: transparent; }

/* Minimized chip - shown when panel is collapsed */
.khataji-qa-minimized { display: flex; align-items: center; gap: 6px; padding: 6px 12px; background: var(--khataji-bg-alt); border: none; border-top: 1px solid var(--khataji-border); font-size: 11px; font-weight: 600; color: var(--khataji-text-muted); cursor: pointer; transition: all .15s ease; flex-shrink: 0; }
.khataji-qa-minimized:hover { background: var(--khataji-bg); color: var(--khataji-primary); }
.khataji-qa-min-emoji { font-size: 12px; }
.khataji-qa-min-label { flex: 1; text-align: left; }
.khataji-qa-min-chevron { font-size: 14px; opacity: .6; transition: transform .15s ease; }
.khataji-qa-minimized:hover .khataji-qa-min-chevron { transform: translateY(1px); opacity: 1; }

/* View container - both views slide horizontally */
.khataji-qa-view { display: none; flex-direction: column; max-height: 168px; }
.khataji-qa-view[data-active="true"] { display: flex; }

/* Categories view */
.khataji-qa-categories-view { padding: 6px 0 4px; }
.khataji-qa-view-title { padding: 0 10px 4px; font-size: 9px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--khataji-text-muted); }

/* ============================================================
   v2.6: Categories view - 2-column card grid
   v2.8: Ultra-compact so 8 cards fit in 4 rows without scrolling.
   ============================================================ */
.khataji-category-chips { display: grid; grid-template-columns: 1fr 1fr; gap: 4px; padding: 0 8px 6px; overflow: hidden; flex-shrink: 0; }
.khataji-category-chips::-webkit-scrollbar { width: 3px; }
.khataji-category-chips::-webkit-scrollbar-thumb { background: rgba(0,0,0,.12); border-radius: 2px; }

/* v2.8: Ultra-compact card — single-line, tiny padding */
.khataji-cat-card { display: flex; flex-direction: row; align-items: center; gap: 5px; padding: 5px 7px; background: #fff; border: 1px solid var(--khataji-border); border-radius: 7px; cursor: pointer; transition: all .14s ease; text-align: left; min-height: 28px; box-sizing: border-box; }
.khataji-cat-card:hover { border-color: var(--khataji-primary); background: #fff7f8; transform: translateY(-1px); box-shadow: 0 2px 5px rgba(196,30,58,.10); }
.khataji-cat-card.active { background: var(--khataji-primary); border-color: var(--khataji-primary); color: #fff; box-shadow: 0 2px 6px rgba(196,30,58,.28); }
.khataji-cat-card-emoji { font-size: 12px; line-height: 1; flex-shrink: 0; }
.khataji-cat-card-name { font-size: 10px; font-weight: 600; color: var(--khataji-text); line-height: 1.15; word-break: break-word; flex: 1; min-width: 0; }
.khataji-cat-card.active .khataji-cat-card-name { color: #fff; }
.khataji-cat-card-count { font-size: 8.5px; font-weight: 700; color: var(--khataji-text-muted); background: rgba(0,0,0,.06); padding: 1px 4px; border-radius: 5px; flex-shrink: 0; }
.khataji-cat-card.active .khataji-cat-card-count { color: #fff; background: rgba(255,255,255,.25); }

/* v3.3.0: Removed dead .khataji-chip, .khataji-empty-state, .khataji-honeypot, .khataji-lead-loading/success/error CSS */

/* ============================================================
   v2.7: Dismiss button (× on floating chat button)
   Desktop: opacity 0 → 1 on widget hover.
   Mobile: always visible (smaller).
   ============================================================ */
.khataji-dismiss-btn { position: absolute; top: -4px; right: -4px; width: 18px; height: 18px; border-radius: 50%; background: #1e293b; color: #fff; border: 2px solid #fff; display: flex; align-items: center; justify-content: center; cursor: pointer; opacity: 0; visibility: hidden; transition: opacity .2s ease, visibility .2s ease, background .15s ease; z-index: 15; padding: 0; box-shadow: 0 2px 6px rgba(0,0,0,.25); }
.khataji-dismiss-btn:hover { background: var(--khataji-primary); }
.khataji-dismiss-btn svg { display: block; }
.khataji-widget:hover .khataji-dismiss-btn { opacity: 1; visibility: visible; }
.khataji-position-left .khataji-dismiss-btn { right: auto; left: -4px; }

/* Mobile: always visible because hover doesn't exist on touch. */
@media (pointer: coarse) {
        .khataji-dismiss-btn { opacity: 0.85; visibility: visible; }
}
@media (max-width: 480px) {
        .khataji-dismiss-btn { width: 16px; height: 16px; top: -3px; right: -3px; opacity: 0.85; visibility: visible; }
        .khataji-position-left .khataji-dismiss-btn { left: -3px; right: auto; }
}

/* ============================================================
   v2.7: Restore button (shown after widget is dismissed)
   ============================================================ */
.khataji-restore-btn { position: fixed; bottom: 24px; z-index: 999998; width: 46px; height: 46px; border-radius: 50%; border: none; color: #fff; display: flex; align-items: center; justify-content: center; cursor: pointer; box-shadow: 0 8px 18px -3px rgb(0 0 0 / .25), 0 3px 6px -4px rgb(0 0 0 / .2); transition: all .2s cubic-bezier(.4,0,.2,1); animation: khataji-restore-in .3s ease; }
.khataji-restore-btn:hover { transform: scale(1.06); box-shadow: 0 12px 24px -5px rgb(0 0 0 / .25), 0 6px 10px -6px rgb(0 0 0 / .15); }
.khataji-restore-btn:active { transform: scale(.96); }
@keyframes khataji-restore-in { from { opacity: 0; transform: scale(.7); } to { opacity: 1; transform: scale(1); } }
.khataji-restore-btn.khataji-position-right { right: 24px; }
.khataji-restore-btn.khataji-position-left { left: 24px; }
@media (max-width: 480px) {
        .khataji-restore-btn { width: 44px; height: 44px; bottom: max(12px, env(safe-area-inset-bottom, 0px)); }
        .khataji-restore-btn.khataji-position-right { right: max(12px, env(safe-area-inset-right, 0px)); }
        .khataji-restore-btn.khataji-position-left { left: max(12px, env(safe-area-inset-left, 0px)); }
}

/* ============================================================
   v2.8: Unread badge (on floating chat button)
   ============================================================ */
.khataji-unread-badge { position: absolute; top: -2px; right: -2px; min-width: 18px; height: 18px; padding: 0 5px; border-radius: 9px; background: #ef4444; color: #fff; font-size: 10px; font-weight: 700; display: flex; align-items: center; justify-content: center; border: 2px solid #fff; box-shadow: 0 2px 6px rgba(0,0,0,.25); opacity: 0; transform: scale(0.5); transition: opacity .25s ease, transform .25s cubic-bezier(.34,1.56,.64,1); pointer-events: none; z-index: 14; }
.khataji-unread-badge.visible { opacity: 1; transform: scale(1); }
.khataji-position-left .khataji-unread-badge { right: auto; left: -2px; }

/* ============================================================
   v2.8: Scroll-to-bottom button (inside messages area)
   ============================================================ */
.khataji-scroll-bottom { position: sticky; bottom: 8px; align-self: center; margin: 0 auto 8px; width: 32px; height: 32px; border-radius: 50%; background: var(--khataji-primary); color: #fff; border: 2px solid #fff; cursor: pointer; display: flex; align-items: center; justify-content: center; box-shadow: 0 4px 12px rgba(196,30,58,.35); transition: transform .15s ease, box-shadow .15s ease; z-index: 10; padding: 0; animation: khataji-scroll-btn-in .2s ease; }
.khataji-scroll-bottom:hover { transform: scale(1.08); box-shadow: 0 6px 16px rgba(196,30,58,.45); }
.khataji-scroll-bottom:active { transform: scale(.96); }
@keyframes khataji-scroll-btn-in { from { opacity: 0; transform: scale(.7) translateY(8px); } to { opacity: 1; transform: scale(1) translateY(0); } }
.khataji-scroll-bottom-count { position: absolute; top: -4px; right: -4px; min-width: 14px; height: 14px; padding: 0 3px; border-radius: 7px; background: #ef4444; color: #fff; font-size: 8px; font-weight: 700; display: none; align-items: center; justify-content: center; border: 1.5px solid #fff; }
.khataji-scroll-bottom-count:empty { display: none; }

/* Questions view (slides in when category is tapped) */
.khataji-qa-questions-view { padding: 6px 0 6px; }
.khataji-qa-view-header { display: flex; align-items: center; gap: 6px; padding: 0 10px 5px; border-bottom: 1px solid var(--khataji-border); margin-bottom: 4px; }
.khataji-qa-back { display: inline-flex; align-items: center; gap: 3px; padding: 3px 7px; background: var(--khataji-bg-alt); border: 1px solid var(--khataji-border); border-radius: 6px; font-size: 10px; font-weight: 600; color: var(--khataji-text-muted); cursor: pointer; transition: all .14s ease; }
.khataji-qa-back:hover { color: var(--khataji-primary); border-color: var(--khataji-primary); background: #fff; }
.khataji-qa-back svg { width: 11px; height: 11px; }
.khataji-qa-back-label { font-weight: 700; }
.khataji-qa-current-cat { font-size: 10.5px; font-weight: 700; color: var(--khataji-text); display: inline-flex; align-items: center; gap: 3px; }

.khataji-category-questions { padding: 5px 10px 4px; display: flex; flex-direction: column; gap: 4px; overflow-y: auto; max-height: 130px; scrollbar-width: thin; }
.khataji-category-questions::-webkit-scrollbar { width: 3px; }
.khataji-category-questions::-webkit-scrollbar-thumb { background: rgba(0,0,0,.12); border-radius: 2px; }
.khataji-question-btn { padding: 6px 8px; background: var(--khataji-bg-alt); border: 1px solid var(--khataji-border); border-radius: 7px; font-size: 11px; font-weight: 500; color: var(--khataji-text); cursor: pointer; transition: all .12s ease; line-height: 1.25; text-align: left; }
.khataji-question-btn:hover { background: var(--khataji-primary); color: #fff; border-color: var(--khataji-primary); transform: translateX(2px); }
.khataji-question-btn:active { transform: translateX(2px) scale(.98); }
.khataji-questions-empty { font-size: 10px; color: var(--khataji-text-muted); padding: 4px 6px; }

/* ============================================================
   v2.4: External Announcement Pill (when chat is closed)
   ============================================================ */
.khataji-announcement-pill { position: absolute; bottom: 16px; right: 70px; max-width: 260px; background: #fff; color: var(--khataji-text); border: 1px solid var(--khataji-border); border-left: 3px solid var(--khataji-primary); border-radius: 14px; padding: 9px 14px; font-size: 11.5px; font-weight: 600; line-height: 1.35; box-shadow: 0 8px 22px rgba(15,23,42,.14); cursor: pointer; opacity: 0; visibility: hidden; transform: translateX(10px); transition: opacity .25s ease, transform .25s ease, visibility .25s; z-index: 10; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.khataji-announcement-pill.visible { opacity: 1; visibility: visible; transform: translateX(0); }
.khataji-announcement-pill:hover { box-shadow: 0 12px 28px rgba(15,23,42,.18); transform: translateX(0) translateY(-1px); }
.khataji-announcement-pill-text { display: inline-block; vertical-align: middle; }
.khataji-announcement-pill::after { content: ""; position: absolute; right: -7px; bottom: 18px; width: 12px; height: 12px; background: #fff; border-right: 1px solid var(--khataji-border); border-top: 1px solid var(--khataji-border); transform: rotate(45deg); }

.khataji-position-left .khataji-announcement-pill { right: auto; left: 70px; border-left: none; border-right: 3px solid var(--khataji-primary); }
.khataji-position-left .khataji-announcement-pill::after { right: auto; left: -7px; border-right: none; border-left: 1px solid var(--khataji-border); }

/* Color variants for the external pill (border-left color matches) */
.khataji-announcement-pill.yellow { border-left-color: #b45309; }
.khataji-announcement-pill.blue { border-left-color: #1d4ed8; }
.khataji-announcement-pill.green { border-left-color: #1f7a4d; }
.khataji-announcement-pill.red { border-left-color: #C41E3A; }
.khataji-position-left .khataji-announcement-pill.yellow { border-left-color: transparent; border-right-color: #b45309; }
.khataji-position-left .khataji-announcement-pill.blue { border-left-color: transparent; border-right-color: #1d4ed8; }
.khataji-position-left .khataji-announcement-pill.green { border-left-color: transparent; border-right-color: #1f7a4d; }
.khataji-position-left .khataji-announcement-pill.red { border-left-color: transparent; border-right-color: #C41E3A; }

/* ============================================================
   v2.4: Improved Proactive Teaser - buzz animation
   ============================================================ */
.khataji-chat-button.khataji-buzz { animation: khataji-buzz .55s ease-in-out 2; }
@keyframes khataji-buzz {
    0%, 100% { transform: scale(1); }
    20% { transform: scale(1.08) rotate(-3deg); }
    40% { transform: scale(1.08) rotate(3deg); }
    60% { transform: scale(1.06) rotate(-2deg); }
    80% { transform: scale(1.06) rotate(2deg); }
}

.khataji-teaser-text { transition: opacity .2s ease; }

/* ============================================================
   v2.5: "Why not helpful?" inline feedback form (after 👎)
   ============================================================ */
.khataji-feedback-form { margin-top: 6px; padding: 8px 9px; background: var(--khataji-bg); border: 1px solid var(--khataji-border); border-radius: 9px; animation: khataji-message-pop .2s ease; }
.khataji-feedback-label { font-size: 11px; font-weight: 600; color: var(--khataji-text-muted); margin-bottom: 5px; line-height: 1.3; }
.khataji-feedback-input { width: 100%; box-sizing: border-box; border: 1px solid var(--khataji-border); border-radius: 7px; padding: 6px 8px; font-size: 12px; font-family: inherit; resize: vertical; min-height: 38px; max-height: 100px; outline: none; transition: border-color .15s, box-shadow .15s; }
.khataji-feedback-input:focus { border-color: var(--khataji-primary); box-shadow: 0 0 0 2px rgba(196,30,58,.12); }
.khataji-feedback-btnrow { display: flex; gap: 6px; margin-top: 6px; justify-content: flex-end; }
.khataji-feedback-send { padding: 5px 11px; background: var(--khataji-primary); color: #fff; border: none; border-radius: 6px; font-size: 11px; font-weight: 700; cursor: pointer; transition: background .15s ease, transform .1s ease; }
.khataji-feedback-send:hover { background: var(--khataji-primary-dark); }
.khataji-feedback-send:active { transform: scale(.97); }
.khataji-feedback-send:disabled { opacity: .6; cursor: not-allowed; }
.khataji-feedback-skip { padding: 5px 11px; background: transparent; color: var(--khataji-text-muted); border: 1px solid var(--khataji-border); border-radius: 6px; font-size: 11px; font-weight: 600; cursor: pointer; transition: all .15s ease; }
.khataji-feedback-skip:hover { color: var(--khataji-text); border-color: var(--khataji-text-muted); }
.khataji-feedback-thanks { font-size: 11px; font-weight: 600; color: var(--khataji-green, #1f7a4d); padding: 4px 2px; }

/* ============================================================
   v2.5: Time-windowed announcement visual hint (small ⏰ prefix)
   ============================================================ */
.khataji-announcement.has-time-window::before { content: "⏰"; position: absolute; left: 8px; top: 50%; transform: translateY(-50%); font-size: 11px; opacity: .7; }
.khataji-announcement.has-time-window .khataji-announcement-text { padding-left: 16px; }

/* ============================================================
   v2.4: Mobile tweaks for chips + announcements + pill + dismiss + new v2.8 features
   ============================================================ */
@media (max-width: 480px) {
    .khataji-categorized-qa { max-height: 168px; }
    .khataji-qa-view { max-height: 168px; }
    .khataji-category-questions { padding: 5px 8px 4px; gap: 4px; max-height: 110px; }
    .khataji-question-btn { font-size: 10.5px; padding: 6px 8px; }
    /* v2.8: Ultra-compact mobile cards */
    .khataji-cat-card { padding: 4px 6px; min-height: 26px; gap: 4px; }
    .khataji-cat-card-emoji { font-size: 11px; }
    .khataji-cat-card-name { font-size: 9.5px; }
    .khataji-cat-card-count { font-size: 8px; padding: 1px 3px; }
    .khataji-announcement { font-size: 10.5px; padding: 6px 10px; padding-right: 24px; }
    .khataji-announcement-progress { height: 2px; }

    /* External announcement pill - mobile: full width minus button */
    .khataji-announcement-pill { max-width: calc(100vw - 100px); right: 64px; bottom: 12px; font-size: 11px; padding: 8px 12px; }
    .khataji-position-left .khataji-announcement-pill { left: 64px; right: auto; }

    /* On mobile, hide the pill if a proactive teaser is currently showing
       (they would overlap and clutter the small screen). */
    .khataji-chat-button.khataji-buzz ~ .khataji-announcement-pill,
    #khataji-proactive-teaser ~ .khataji-announcement-pill { display: none; }

    /* v2.8: Unread badge mobile tweaks */
    .khataji-unread-badge { min-width: 16px; height: 16px; font-size: 9px; top: -1px; right: -1px; }
}

/* ============================================================
   v3.0: THEME TOGGLE BUTTON
   ============================================================ */
.khataji-theme-toggle { background: rgba(255,255,255,.15); border: none; color: #fff; width: 24px; height: 24px; border-radius: 50%; display: flex; align-items: center; justify-content: center; cursor: pointer; transition: background .15s ease; padding: 0; }
.khataji-theme-toggle:hover { background: rgba(255,255,255,.3); }
.khataji-theme-toggle svg { width: 13px; height: 13px; }
/* Show sun in dark mode, moon in light mode */
.khataji-widget.khataji-dark .khataji-icon-sun { display: block; }
.khataji-widget.khataji-dark .khataji-icon-moon { display: none; }
.khataji-widget:not(.khataji-dark) .khataji-icon-sun { display: none; }
.khataji-widget:not(.khataji-dark) .khataji-icon-moon { display: block; }

/* ============================================================
   v3.0: MESSAGE BUBBLE POLISH — avatar, tail, copy button, timestamps
   ============================================================ */
.khataji-message.assistant { display: flex; flex-direction: column; align-items: flex-start; gap: 0; }
.khataji-message-inner { display: flex; gap: 6px; align-items: flex-end; }
.khataji-message-avatar { width: 22px; height: 22px; border-radius: 50%; background: var(--khataji-primary); color: #fff; display: flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 11px; font-weight: 700; margin-bottom: 2px; }
.khataji-message-avatar img { width: 100%; height: 100%; border-radius: 50%; object-fit: cover; }
.khataji-message-bubble { max-width: 82%; padding: 8px 12px; border-radius: var(--radius-md); font-size: 13px; line-height: 1.45; position: relative; word-wrap: break-word; }
.khataji-message.user .khataji-message-bubble { align-self: flex-end; background: linear-gradient(180deg, var(--khataji-primary), var(--khataji-primary-dark)); color: #fff; border-bottom-right-radius: var(--radius-sm); box-shadow: var(--shadow-sm); }
.khataji-message.assistant .khataji-message-bubble { background: var(--khataji-bubble-assistant); color: var(--khataji-text); border: none; border-bottom-left-radius: var(--radius-sm); }
/* Copy button — appears on hover */
.khataji-copy-btn { position: absolute; top: -10px; right: -4px; width: 22px; height: 22px; border-radius: 50%; background: var(--khataji-bg); border: 1px solid var(--khataji-border); color: var(--khataji-text-muted); cursor: pointer; display: flex; align-items: center; justify-content: center; opacity: 0; transform: scale(.8); transition: opacity .15s ease, transform .15s ease; box-shadow: var(--shadow-xs); padding: 0; z-index: 5; }
.khataji-copy-btn svg { width: 11px; height: 11px; }
.khataji-message.assistant:hover .khataji-copy-btn { opacity: 1; transform: scale(1); }
.khataji-copy-btn:hover { color: var(--khataji-primary); border-color: var(--khataji-primary); }
.khataji-copy-btn.copied { color: #22c55e; border-color: #22c55e; }
/* Timestamp tooltip */
.khataji-message-time { font-size: 9px; color: var(--khataji-text-muted); margin-top: 2px; opacity: 0; transition: opacity .15s ease; }
.khataji-message:hover .khataji-message-time { opacity: .7; }

/* ============================================================
   v3.0: ERROR STATE BUBBLES
   ============================================================ */
.khataji-message.error { align-self: stretch; max-width: 100%; }
.khataji-message.error .khataji-message-bubble { background: #fef2f2; border: 1px solid #fecaca; color: #991b1b; display: flex; flex-direction: column; gap: 6px; }
.khataji-message.error .khataji-error-icon { font-size: 16px; }
.khataji-message.error .khataji-error-retry { align-self: flex-start; padding: 4px 10px; background: var(--khataji-primary); color: #fff; border: none; border-radius: var(--radius-sm); font-size: 11px; font-weight: 600; cursor: pointer; transition: background .15s ease; }
.khataji-message.error .khataji-error-retry:hover { background: var(--khataji-primary-dark); }

/* ============================================================
   v3.0: EMPTY STATE — big illustration + welcome
   ============================================================ */
.khataji-empty-state { display: flex; flex-direction: column; align-items: center; justify-content: center; padding: 24px 16px; text-align: center; gap: 8px; }
.khataji-empty-state-emoji { font-size: 48px; line-height: 1; animation: khataji-float 3s ease-in-out infinite; }
@keyframes khataji-float { 0%, 100% { transform: translateY(0); } 50% { transform: translateY(-6px); } }
.khataji-empty-state-title { font-size: 15px; font-weight: 700; color: var(--khataji-text); }
.khataji-empty-state-sub { font-size: 12px; color: var(--khataji-text-muted); line-height: 1.4; max-width: 220px; }

/* ============================================================
   v3.0: FIRST-TIME TOOLTIP
   ============================================================ */
.khataji-first-tooltip { position: absolute; bottom: 70px; right: 0; max-width: 200px; background: #1e293b; color: #fff; padding: 10px 14px; border-radius: var(--radius-md); font-size: 12px; font-weight: 500; line-height: 1.3; box-shadow: var(--shadow-lg); animation: khataji-tooltip-in .4s var(--ease-spring) .5s both; z-index: 20; }
.khataji-first-tooltip::after { content: ""; position: absolute; bottom: -6px; right: 22px; width: 12px; height: 12px; background: #1e293b; transform: rotate(45deg); }
.khataji-first-tooltip-close { position: absolute; top: 4px; right: 6px; background: none; border: none; color: rgba(255,255,255,.5); font-size: 14px; cursor: pointer; padding: 2px; line-height: 1; }
.khataji-first-tooltip-close:hover { color: #fff; }
.khataji-position-left .khataji-first-tooltip { right: auto; left: 0; }
.khataji-position-left .khataji-first-tooltip::after { right: auto; left: 22px; }
@keyframes khataji-tooltip-in { from { opacity: 0; transform: translateY(10px) scale(.9); } to { opacity: 1; transform: translateY(0) scale(1); } }

/* ============================================================
   v3.0: CARD STAGGER ANIMATION
   ============================================================ */
.khataji-cat-card { animation: khataji-card-in .3s var(--ease-smooth) both; }
.khataji-cat-card:nth-child(1) { animation-delay: .02s; }
.khataji-cat-card:nth-child(2) { animation-delay: .06s; }
.khataji-cat-card:nth-child(3) { animation-delay: .10s; }
.khataji-cat-card:nth-child(4) { animation-delay: .14s; }
.khataji-cat-card:nth-child(5) { animation-delay: .18s; }
.khataji-cat-card:nth-child(6) { animation-delay: .22s; }
.khataji-cat-card:nth-child(7) { animation-delay: .26s; }
.khataji-cat-card:nth-child(8) { animation-delay: .30s; }
@keyframes khataji-card-in { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: translateY(0); } }

/* ============================================================
   v3.0: HONEYPOT FIELD (hidden from humans, visible to bots)
   ============================================================ */
.khataji-honeypot { position: absolute; left: -9999px; top: -9999px; width: 1px; height: 1px; overflow: hidden; opacity: 0; }

/* v3.2.0: Lead form success + error messages */
.khataji-lead-success { display: flex; flex-direction: column; align-items: center; gap: 8px; padding: 20px 14px; text-align: center; animation: khataji-message-pop .3s var(--ease-spring); }
.khataji-lead-success-icon { width: 48px; height: 48px; border-radius: 50%; background: #22c55e; color: #fff; display: flex; align-items: center; justify-content: center; font-size: 24px; font-weight: 700; }
.khataji-lead-success-msg { font-size: 13px; font-weight: 600; color: var(--khataji-text); line-height: 1.4; }
.khataji-lead-error { padding: 10px 12px; background: #fef2f2; border: 1px solid #fecaca; border-radius: 8px; font-size: 12px; color: #991b1b; margin-bottom: 8px; }
.khataji-widget.khataji-dark .khataji-lead-error { background: rgba(239,68,68,.1); border-color: rgba(239,68,68,.3); color: #fca5a5; }
.khataji-widget.khataji-dark .khataji-lead-success-msg { color: var(--khataji-text); }

/* ============================================================
   v3.1: COMPREHENSIVE DARK MODE OVERRIDES
   Fixes all contrast issues — announcement, forms, modals, etc.
   ============================================================ */
.khataji-widget.khataji-dark .khataji-chat-button { box-shadow: 0 10px 15px -3px rgba(0,0,0,.4); }

/* v3.1: Messages — use variables not hardcoded colors */
.khataji-widget.khataji-dark .khataji-message.user .khataji-message-bubble { background: linear-gradient(180deg, var(--khataji-primary), var(--khataji-primary-dark)); color: #fff; }
.khataji-widget.khataji-dark .khataji-message.assistant .khataji-message-bubble { background: var(--khataji-bubble-assistant); color: var(--khataji-text); }
.khataji-widget.khataji-dark .khataji-message-avatar { background: var(--khataji-primary); }
.khataji-widget.khataji-dark .khataji-message-time { color: var(--khataji-text-muted); opacity: .5; }
.khataji-widget.khataji-dark .khataji-copy-btn { background: var(--khataji-bg-alt); border-color: var(--khataji-border); color: var(--khataji-text-muted); }

/* v3.1: Error messages */
.khataji-widget.khataji-dark .khataji-message.error .khataji-message-bubble { background: rgba(239,68,68,.12); border-color: rgba(239,68,68,.35); color: #fca5a5; }
.khataji-widget.khataji-dark .khataji-error-retry { background: var(--khataji-primary); color: #fff; }

/* v3.1: Category cards — proper dark bg */
.khataji-widget.khataji-dark .khataji-cat-card { background: var(--khataji-bg-alt); border-color: var(--khataji-border); }
.khataji-widget.khataji-dark .khataji-cat-card:hover { background: rgba(255,255,255,.06); border-color: var(--khataji-primary); }
.khataji-widget.khataji-dark .khataji-cat-card.active { background: var(--khataji-primary); border-color: var(--khataji-primary); color: #fff; }
.khataji-widget.khataji-dark .khataji-cat-card-name { color: var(--khataji-text); }
.khataji-widget.khataji-dark .khataji-cat-card-count { color: var(--khataji-text-muted); background: rgba(255,255,255,.08); }

/* v3.1: Question buttons — CRITICAL FIX: use !important to override ID-based isolation */
.khataji-widget.khataji-dark .khataji-question-btn { background: var(--khataji-bg-alt) !important; border: 1px solid var(--khataji-border) !important; color: var(--khataji-text) !important; }
.khataji-widget.khataji-dark .khataji-question-btn:hover { background: var(--khataji-primary) !important; color: #fff !important; border-color: var(--khataji-primary) !important; }
.khataji-widget.khataji-dark .khataji-questions-empty { color: var(--khataji-text-muted) !important; }

/* v3.1: QA panel header */
.khataji-widget.khataji-dark .khataji-qa-view-title { color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-qa-back { background: var(--khataji-bg-alt); border-color: var(--khataji-border); color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-qa-current-cat { color: var(--khataji-text); }

/* v3.1: Input area */
.khataji-widget.khataji-dark .khataji-input-area { background: var(--khataji-bg); }
.khataji-widget.khataji-dark .khataji-user-input { background: var(--khataji-bg-alt); border-color: var(--khataji-border); color: var(--khataji-text); }
.khataji-widget.khataji-dark .khataji-user-input::placeholder { color: var(--khataji-text-muted); opacity: .6; }
.khataji-widget.khataji-dark .khataji-user-input:focus { border-color: var(--khataji-primary); box-shadow: 0 0 0 2px rgba(196,30,58,.2); }

/* v3.1: Action buttons */
.khataji-widget.khataji-dark .khataji-connect-human.compact { background: var(--khataji-bg-alt); border-color: var(--khataji-border); color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-connect-human.compact:hover { background: rgba(255,255,255,.05); color: var(--khataji-text); }
.khataji-widget.khataji-dark .khataji-show-quick-questions.compact { background: transparent; border-color: var(--khataji-border); color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-lead-button.compact { background: var(--khataji-bg); border-color: var(--khataji-primary); color: var(--khataji-primary); }

/* v3.1: Footer */
.khataji-widget.khataji-dark .khataji-footer-note { background: var(--khataji-bg-alt); color: var(--khataji-text-muted); border-color: var(--khataji-border); }

/* v3.1: Announcements — CRITICAL FIX: bg was hardcoded yellow, making text invisible */
.khataji-widget.khataji-dark .khataji-announcement { color: var(--khataji-text) !important; }
.khataji-widget.khataji-dark .khataji-announcement.yellow { background-color: rgba(180,83,9,.2); }
.khataji-widget.khataji-dark .khataji-announcement.yellow .khataji-announcement-text { color: #fbbf24; }
.khataji-widget.khataji-dark .khataji-announcement.blue { background-color: rgba(29,78,216,.2); }
.khataji-widget.khataji-dark .khataji-announcement.blue .khataji-announcement-text { color: #93c5fd; }
.khataji-widget.khataji-dark .khataji-announcement.green { background-color: rgba(22,101,52,.2); }
.khataji-widget.khataji-dark .khataji-announcement.green .khataji-announcement-text { color: #86efac; }
.khataji-widget.khataji-dark .khataji-announcement.red { background-color: rgba(153,27,27,.2); }
.khataji-widget.khataji-dark .khataji-announcement.red .khataji-announcement-text { color: #fca5a5; }
.khataji-widget.khataji-dark .khataji-announcement-progress { background: rgba(255,255,255,.2); }

/* v3.1: Announcement pill (external) */
.khataji-widget.khataji-dark .khataji-announcement-pill { background: var(--khataji-bg-alt); color: var(--khataji-text); border-color: var(--khataji-border); }
.khataji-widget.khataji-dark .khataji-announcement-pill::after { background: var(--khataji-bg-alt); border-color: var(--khataji-border); }

/* v3.1: Typing indicator */
.khataji-widget.khataji-dark .khataji-typing { background: var(--khataji-bubble-assistant); }
.khataji-widget.khataji-dark .khataji-typing-dots span { background: var(--khataji-text-muted); }

/* v3.1.3: Rating container dark mode fix */
.khataji-widget.khataji-dark .khataji-rating-container { border-top: 1px dashed rgba(255,255,255,.08); }

/* v3.1: Feedback form */
.khataji-widget.khataji-dark .khataji-feedback-form { background: var(--khataji-bg-alt); border-color: var(--khataji-border); }
.khataji-widget.khataji-dark .khataji-feedback-label { color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-feedback-input { background: var(--khataji-bg); border-color: var(--khataji-border); color: var(--khataji-text); }
.khataji-widget.khataji-dark .khataji-feedback-input::placeholder { color: var(--khataji-text-muted); opacity: .5; }
.khataji-widget.khataji-dark .khataji-feedback-skip { color: var(--khataji-text-muted); border-color: var(--khataji-border); }
.khataji-widget.khataji-dark .khataji-feedback-thanks { color: #4ade80; }

/* v3.1: Lead CTA card */
.khataji-widget.khataji-dark .khataji-lead-cta { background: var(--khataji-bg-alt); border-color: var(--khataji-border); border-left-color: var(--khataji-primary); }
.khataji-widget.khataji-dark .khataji-lead-cta-text { color: var(--khataji-text); }

/* v3.1: Lead panel form — CRITICAL FIX: form fields were white-on-white in dark mode */
.khataji-widget.khataji-dark .khataji-lead-panel { background: var(--khataji-bg); }
.khataji-widget.khataji-dark .khataji-lead-form-wrap { background: var(--khataji-bg); }
.khataji-widget.khataji-dark .khataji-lead-form-wrap input[type="text"],
.khataji-widget.khataji-dark .khataji-lead-form-wrap input[type="tel"],
.khataji-widget.khataji-dark .khataji-lead-form-wrap input[type="email"],
.khataji-widget.khataji-dark .khataji-lead-form-wrap input:not([type="submit"]):not([type="checkbox"]):not([type="radio"]):not([type="hidden"]),
.khataji-widget.khataji-dark .khataji-lead-form-wrap select,
.khataji-widget.khataji-dark .khataji-lead-form-wrap textarea { background: var(--khataji-bg-alt) !important; color: var(--khataji-text) !important; border-color: var(--khataji-border) !important; }
.khataji-widget.khataji-dark .khataji-lead-form-wrap input::placeholder,
.khataji-widget.khataji-dark .khataji-lead-form-wrap textarea::placeholder { color: var(--khataji-text-muted) !important; opacity: .5; }
.khataji-widget.khataji-dark .khataji-lead-form-wrap input:focus,
.khataji-widget.khataji-dark .khataji-lead-form-wrap select:focus,
.khataji-widget.khataji-dark .khataji-lead-form-wrap textarea:focus { border-color: var(--khataji-primary) !important; }
.khataji-widget.khataji-dark .khataji-lead-form-wrap label,
.khataji-widget.khataji-dark .khataji-lead-form-wrap .khataji-field-label { color: var(--khataji-text) !important; }
.khataji-widget.khataji-dark .khataji-lead-form-wrap p { color: var(--khataji-text-muted) !important; }
.khataji-widget.khataji-dark .khataji-lead-loading { color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-lead-loading::before { border-color: var(--khataji-border); border-top-color: var(--khataji-primary); }
.khataji-widget.khataji-dark .khataji-lead-fallback { color: var(--khataji-text-muted); background: var(--khataji-bg-alt); }

/* v3.1: Modals */
.khataji-widget.khataji-dark .khataji-modal { background: rgba(0,0,0,.6); }
.khataji-widget.khataji-dark .khataji-modal-content { background: var(--khataji-bg); border-color: var(--khataji-border); }
.khataji-widget.khataji-dark .khataji-modal-header { background: var(--khataji-bg-alt); border-color: var(--khataji-border); }
.khataji-widget.khataji-dark .khataji-modal-header h4 { color: var(--khataji-text); }
.khataji-widget.khataji-dark .khataji-modal-description { color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-modal-close { color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-contact-card { background: var(--khataji-bg); border-color: var(--khataji-border); }
.khataji-widget.khataji-dark .khataji-contact-card:hover { border-color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-contact-name { color: var(--khataji-text); }

/* v3.1: Scroll-to-bottom button */
.khataji-widget.khataji-dark .khataji-scroll-bottom { background: var(--khataji-primary); border-color: var(--khataji-bg); }

/* v3.1: Quick replies (legacy) */
.khataji-widget.khataji-dark .khataji-quick-reply-btn { background: var(--khataji-bg-alt); border-color: var(--khataji-border); color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-quick-reply-btn:hover { background: var(--khataji-primary); color: #fff; border-color: var(--khataji-primary); }

/* v3.1: Minimized chip */
.khataji-widget.khataji-dark .khataji-qa-minimized { background: var(--khataji-bg-alt); border-color: var(--khataji-border); color: var(--khataji-text-muted); }
.khataji-widget.khataji-dark .khataji-qa-minimized:hover { background: var(--khataji-bg); color: var(--khataji-primary); }

/* v3.1: Messages container bg */
.khataji-widget.khataji-dark .khataji-messages { background: var(--khataji-bg); }
.khataji-widget.khataji-dark .khataji-messages::-webkit-scrollbar-thumb { background: rgba(148,163,184,.3); }

/* v3.1: Chat window border */
.khataji-widget.khataji-dark .khataji-chat-window { border-color: var(--khataji-border); background: var(--khataji-bg); }

/* v3.1: Proactive teaser */
.khataji-widget.khataji-dark .khataji-proactive-teaser { background: var(--khataji-bg-alt); color: var(--khataji-text); border-color: var(--khataji-border); }
.khataji-widget.khataji-dark .khataji-proactive-teaser::after { background: var(--khataji-bg-alt); border-color: var(--khataji-border); }
.khataji-widget.khataji-dark .khataji-teaser-close { color: var(--khataji-text-muted); }

/* v3.1: First-time tooltip */
.khataji-widget.khataji-dark .khataji-first-tooltip { background: #1e293b; }

/* v3.3.0: Removed duplicate @keyframes khataji-message-pop (already defined at line 175) */
.khataji-message { animation: khataji-message-pop .2s var(--ease-spring); }